Processing an email and the Processed status

An email becomes processed when someone closes it: with Finish processing on the email page, or for several emails at once with the Processing action in the list. Processed emails move to the Processed tab, showing who processed them and when.

Processing one email

Open the email and, at the bottom of the page:

1. To reply, tick Send reply email and write the reply, or ask the AI for a suggestion.
2. To turn the email into a task, tick Create new task and pick a project.
3. Add an internal note in the Note field if you like.
4. Click Finish processing.

The first three steps are optional: with nothing filled in, the button simply marks the email as processed.

Several emails at once

In the Inbox list, select the emails, choose Processing under Select action, then click Perform action. In the pop-up you can link existing tasks to the emails, or continue without a task.

Automatic processing

If automatic attachment processing is enabled for the mailbox and every attachment was turned into an invoice cleanly (or the AI found it is not an invoice), the email is marked as processed on its own.

Good to know

• Processed is not the same as read: an email can be read but still unprocessed.
• Processing cannot be undone in the app, and a processed email cannot be deleted.
• If you connected an external AI assistant (such as Claude) to Demona, it can also suggest marking an email as processed. This does not happen right away: you have to approve the suggestion under Team → Approval Requests.