Sending Push Notifications

A push notification is a message that pops up in the browser. Admins send it on the CRM → Push Notifications page to everyone in the team or to selected users, and it arrives even when they are not using the app. Each send costs 1 credit.

Typical uses are important announcements, deadlines and reminders, or urgent team-wide news.

Sending:

1. Open CRM → Push Notifications.
2. Enter a Title and a Message. If clicking the notification should open a page, fill in Link (optional).
3. Under Recipients, choose Everyone or Selected users.
4. Click Send Notification.

Test send to me sends it to yourself first so you can see how it looks; a test send costs no credits.

Only users who have allowed push notifications in their browser receive it: bell icon → Settings → Notification Preferences, then Enable under Web push notifications. The Reached column of the Send History table shows how many users the message got to.

Each send takes 1 credit from the company's balance; if delivery fails completely, the credit is refunded. The icon shown on the notification is set under Team Settings → Advanced → Notification icon.